Abstract
This study examined the influence of knowledge management’s infrastructure and process capabilities toward successful knowledge management program with Gold, et al’s model (2001). The difference between this research with Gold, et al (2001) are item measures for successful knowledge management program using MAKE Awards criteria and analyzing method was conducted with partial least squares. This research is a survey research with existing knowledge management practitioners who joined in various knowledge management internet discussion forums. 500 questionnaires were sent to them via e-mail and totally collected 131 usable questionnaires, amounting to an overall respon rate 26,2%. The result of this study shows that knowledge management’s infrastructure and process has significant influence toward successful knowledge management program, means this research support Gold, et al (2001). However, the interpretation of this study needs further confirmation, esspecially with the existing of the dimension of technology which has the smallest weight in infrastructure capabilities’s construct.
Key words: knowledge management, infrastructure capabilities, process capabilities, institutional theory, organizational capabilities perspective
This study examined the influence of knowledge management’s infrastructure and process capabilities toward successful knowledge management program with Gold, et al’s model (2001). The difference between this research with Gold, et al (2001) are item measures for successful knowledge management program using MAKE Awards criteria and analyzing method was conducted with partial least squares. This research is a survey research with existing knowledge management practitioners who joined in various knowledge management internet discussion forums. 500 questionnaires were sent to them via e-mail and totally collected 131 usable questionnaires, amounting to an overall respon rate 26,2%. The result of this study shows that knowledge management’s infrastructure and process has significant influence toward successful knowledge management program, means this research support Gold, et al (2001). However, the interpretation of this study needs further confirmation, esspecially with the existing of the dimension of technology which has the smallest weight in infrastructure capabilities’s construct.
Key words: knowledge management, infrastructure capabilities, process capabilities, institutional theory, organizational capabilities perspective
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